Refund & Cancellation Policy

Last Updated: August 2026

At TechFylo, we are committed to delivering reliable AI-powered WhatsApp automation and lead management solutions for property dealers, real estate agencies, builders, developers, and other real estate businesses.

This Refund & Cancellation Policy explains the terms applicable to setup fees, subscriptions, cancellations, and refunds.

1. Overview

TechFylo provides digital services including:

  • WhatsApp Automation Setup
  • AI Lead Qualification
  • Property Information Automation
  • Lead Management
  • Site Visit Booking Automation
  • Automated Reminders
  • Lead Follow-Up Automation
  • Custom Workflow Configuration
  • Integrations
  • Onboarding and Support

Because our services involve customized configuration, implementation, integrations, and digital resources, payments are subject to the conditions described below.

2. Refund Policy

Setup & Implementation Fees

Once a project has been initiated, configured, customized, or implemented, setup and implementation fees are generally non-refundable.

This may include:

  • WhatsApp Automation Setup
  • AI Lead Automation Configuration
  • Lead Qualification Workflow
  • Property Workflow Configuration
  • Site Visit Automation
  • Custom Workflow Development
  • Third-Party Integrations
  • Onboarding & Training

Subscription Fees

Monthly, quarterly, or annual subscription payments are generally non-refundable once the applicable billing cycle has started.

After cancellation, the client may continue to use the service until the end of the already-paid billing period, unless the account is suspended for violation of our Terms & Conditions.

3. Exceptional Refund Cases

A refund may be considered in exceptional circumstances, including:

  • Duplicate payment
  • Incorrect billing caused by TechFylo
  • A verified service delivery failure caused solely by TechFylo

All refund requests are reviewed individually.

Approval of a refund is not automatic and may depend on the circumstances of the request.

4. Cancellation Policy

Clients may request cancellation of their subscription by contacting TechFylo support.

Upon cancellation:

  • Future recurring charges will be stopped where applicable.
  • Payments already made are generally non-refundable.
  • Access may remain active until the end of the current paid billing period.
  • Any outstanding invoices or approved charges remain payable.

5. Setup Cancellation

If a client cancels after setup, onboarding, configuration, customization, or implementation work has started, setup and implementation charges may remain non-refundable.

Where substantial work has already been completed, cancellation does not automatically create an entitlement to a refund.

6. Free Demo & Trial

TechFylo may offer free demos or trial access at its discretion.

A free demo does not create any payment obligation unless the client separately purchases a paid service.

If a paid trial is offered, its specific refund and cancellation terms will be communicated before purchase.

7. Service Suspension

TechFylo may suspend or terminate services if:

  • Payments remain overdue.
  • The client violates the Terms & Conditions.
  • The service is used for fraudulent or unlawful activities.
  • The client misuses WhatsApp or connected platforms.
  • The client violates third-party platform policies.
  • The account creates a security or operational risk.

Refunds may not be provided where suspension or termination results from the client’s violation of applicable terms or policies.

8. Third-Party Costs

Some TechFylo implementations may involve third-party services or charges, including:

  • WhatsApp Business Platform
  • Meta services
  • Cloud hosting
  • API providers
  • Payment gateways
  • Communication services
  • Other external integrations

Fees paid to third-party providers may be subject to their own refund and cancellation policies.

TechFylo cannot guarantee refunds for third-party charges that have already been incurred.

9. Advertising & Media Spend

If Meta Ads, Google Ads, or other advertising services are purchased separately, advertising spend paid to the respective advertising platform is generally non-refundable by TechFylo.

Advertising results may vary based on market conditions, campaign performance, property demand, budget, targeting, competition, and other factors.

TechFylo does not guarantee a specific number of leads, site visits, sales, or revenue from advertising campaigns or automation services.

10. Refund Processing

If a refund is approved:

  • The refund will generally be processed through the original payment method.
  • Processing time may depend on the payment provider or banking system.
  • Approved refunds are generally processed within 7–14 business days, subject to payment-provider timelines.

11. How to Request a Refund or Cancellation

To request a cancellation or refund review, contact TechFylo with:

  • Business Name
  • Customer Name
  • Registered Email / Phone Number
  • Invoice or Payment Reference
  • Reason for the request

Our team will review the request and respond accordingly.

12. Policy Updates

TechFylo may update this Refund & Cancellation Policy from time to time.

Any changes will be published on this page with an updated Last Updated date.

13. Contact Us

For refund, payment, or cancellation-related questions, please contact us.

TechFylo

Website: techfylo.com

Email: [info@techfylo.com]

By purchasing or using TechFylo’s services, you acknowledge that you have read and agreed to this Refund & Cancellation Policy along with our Terms & Conditions and Privacy Policy.