1. Overview

At TechFylo, we aim to deliver high-quality AI automation solutions. This Refund Policy explains our practices for refunds, cancellations, and disputes for one-time services, subscriptions, and custom development.

2. Applicability

This policy applies to all purchases made on techfylo.com and under client service agreements. Specific contract terms may override this policy where a separate client agreement exists.

3. Refunds for One-time Services

One-time services include setup fees, custom agent development, and project-based work.

• Refund window: Requests must be made within 7 days of service delivery unless otherwise specified in the client agreement. [UPDATE]
• Refunds are considered when the delivered work materially differs from the agreed specification and we cannot resolve the issue within a reasonable time.
• If partial work was delivered, refunds may be prorated to reflect work completed.
• Custom development work, integrations with third-party platforms, and bespoke workflows may be non-refundable in whole or in part as noted in the client agreement.

4. Subscription & Recurring Billing

For subscription services (monthly/yearly plans):

• All subscriptions renew automatically unless cancelled before the next billing cycle.
• Cancellations must be made at least 48 hours before the renewal date to avoid being charged for the next cycle. [UPDATE]
• Refunds for accidental renewals may be provided at our discretion if requested within 7 days of renewal.
• No refunds are provided for time already used. After cancellation, you may retain access until the end of the current billing period.

5. Trial Periods

If we offer a trial period, its length and terms will be stated at signup. Trial accounts are generally not eligible for refunds unless stated otherwise. [UPDATE]

6. Third-Party Charges

Payments to third-party providers (e.g., WhatsApp API fees, hosting, payment gateway charges) are separate and may be non-refundable. Refunds for third-party charges must be requested directly from those providers.

7. How to Request a Refund

1. Contact support at: support@techfylo.com (or [UPDATE] if you use a different email) with your order ID, reason for refund, and supporting evidence.
2. We will acknowledge your request within 3 business days and may request additional information.
3. Refunds, if approved, will be issued to the original payment method within 7–14 business days, depending on the payment processor.

8. Chargebacks

If you initiate a chargeback with your bank or payment provider without contacting us first, we reserve the right to pause services and may pursue recovery of fees and associated costs. Please contact us before initiating chargebacks.

9. Exceptions & Non-Refundable Items

The following are typically non-refundable:

• Work already completed and delivered per the agreed specification.
• Custom integrations where third-party licenses or APIs are purchased specifically for your project.
• Non-refundable third-party fees (hosting, APIs, messaging credits).
• Any fees expressly marked as non-refundable in the client agreement. [UPDATE]

10. Dispute Resolution

If there is a dispute regarding a refund, please contact support. We will attempt to resolve the matter amicably. If unresolved, disputes will be governed by the laws of India and subject to the jurisdiction specified in our Terms & Conditions. [UPDATE]

11. Changes to This Policy

We may update this Refund Policy occasionally. Changes will be posted with a revised “Effective date” above. Continued use of our services after changes indicates acceptance.

12. Contact

For refund requests or questions, contact us at:

Email: support@techfylo.com
Website: https://techfylo.com