Privacy Policy

Last Updated: 16 November 2025

1. Introduction

TechFylo provides WhatsApp automation services using WhatsApp Cloud API, n8n, and Google Sheets. We help clinics and small businesses automate appointment booking, confirmations, reminders, and customer communication.

We are committed to protecting privacy and handling personal data responsibly.

2. Information We Process

TechFylo may process the following information on behalf of its clients:

  • Customer name

  • Mobile number

  • Appointment date and time

  • Service-related details

This information is collected only when a customer voluntarily contacts a business via WhatsApp.

3. Purpose of Data Processing

Personal data is used strictly for:

  • Appointment booking

  • Appointment confirmation and reminders

  • Customer communication related to requested services

We do not use personal data for advertising, promotions, or unsolicited marketing.

4. Data Ownership and Storage

  • All customer data is stored in client-owned Google Sheets.

  • TechFylo does not own or claim rights over customer data.

  • Clients have full control to access, modify, or delete their data at any time.

5. Data Sharing

  • TechFylo does not sell, rent, or trade personal data.

  • Data is shared only with WhatsApp (Meta) and Google services as required to deliver the automation services.

6. Data Security

We implement reasonable technical and organizational measures to protect data from unauthorized access, misuse, or disclosure.

7. User Consent and Opt-Out

By messaging a business on WhatsApp, users consent to receive automated messages related to appointments or services.
Users can opt out at any time by replying STOP.

8. Third-Party Services

Our services integrate with:

  • WhatsApp Cloud API (Meta Platforms)

  • Google Sheets

These third-party platforms operate under their own privacy policies.

9. Policy Updates

TechFylo may update this Privacy Policy periodically. Updates will be reflected on this page.

10. Contact Information

For questions related to this Privacy Policy, please contact:
Email: hello@techfylo.com

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